Privacy Policy

🔒 Last updated: {{ current_year }}

At AtaNova (“we”, “us”, “our”), your privacy and the protection of your personal data are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By accessing or using atanova.be (“the Site”), you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

Collected when you place an order or contact us, including:

Name
Email address
Shipping and billing address
Phone number
Payment details (processed securely by third-party providers)

1.2 Automatically Collected Data

When you browse our Site, we automatically collect:

IP address
Browser type and device information
Pages visited and time spent on the Site
Cookies and tracking data
(This helps us improve performance, security, and user experience.)

1.3 Uploaded Photos and Personalization Data

For personalized products, we may collect:

Photos you upload
Texts, names, or messages you provide
Design choices or custom instructions

This content is only used to create your custom product.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Personalize your products
Provide customer support
Improve our website performance
Detect and prevent fraud
Comply with legal obligations
Send order updates, confirmations, and important service emails

We do not sell or rent your personal data to third parties.

3. Legal Basis for Processing (GDPR)

We process your personal data under the following lawful bases:

Contractual necessity: To deliver your orders.
Consent: For marketing emails or optional features.
Legitimate interest: Website analytics, security, fraud prevention.
Legal obligation: Tax, accounting, and compliance requirements.

4. Sharing Your Information

We only share your data with trusted service providers, such as:

Payment processors (Shopify Payments, PayPal, or others)
Shipping carriers
Product customization partners
Analytics and marketing tools (Shopify, Meta, Google)

All partners follow GDPR-compliant data handling practices.

5. Data Retention

We retain personal data only as long as necessary to:

Process your order
Meet tax and accounting requirements
Provide customer support

Uploaded photos and custom design files may be deleted after order completion unless needed for customer support or quality assurance.

6. Your Rights (GDPR – EU/EEA)

You have the right to:

Access your personal data
Request corrections
Request deletion (“right to be forgotten”)
Object to processing
Request a copy of your data (data portability)
Withdraw consent at any time

To exercise your rights, contact us at:
📧 info@atanova.be

7. Cookies

We use cookies to improve website performance and user experience.
You can manage or disable cookies through your browser settings.
For more details, see our Cookie Policy.

8. Security

We use industry-standard security measures to keep your data safe.
However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

9. Third-Party Links

Our Site may include links to external websites.
We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us:
📧 info@atanova.be